Meet the Team

Meet the Exchange Utility Team and see their Business Energy Expert success stories. They've all benefited from continued training and development and the Exchange Utility commitment to employee excellence. Get involved Call 0161 669 0623 or Email careers@exchangeutility.co.uk

Team Profiles

Joe

Utility Expert

Joe is on hand to face the challenge of energy and utility contract procurement head on with any business ready to take the plunge towards lower costs and consumption.

This dimple faced daredevil is on hand to face the challenge of energy and utility contract procurement head-on with any business who's ready to take the plunge towards lower costs and consumption.

Before Joe worked for Exchange Utility, he was already well on his way to becoming a business energy expert. He says that the atmosphere at Exchange makes his job that much more 'relaxed and fulfilling' and he enjoys being looked after as well as invested in as a person. Going forward, he's hoping to grow and progress with Exchange Utility and we're elated that he's chosen to do so!

Joe loves bagels, so if you'd like a relaxed business meeting to discuss your options, why not get organised over breakfast?

He's a fantastic example of the fun-loving business energy and utility experts we've got for you to choose from, or even potentially work with? Your options are open!

Either way, Joe and the Exchange Utility family are here for you.

Pam

Business Support Manager

Pam (or 'Mum' to many members of staff), is an extremely resourceful team member. Honesty is the best policy when it comes to straight-talking Pam, so if you've got a problem, she's the go-to girl and will always go the extra mile to help you.

Pam (or 'Mum' to many members of staff), is an extremely resourceful team member. Honesty is the best policy when it comes to straight-talking Pam, so if you've got a problem, she's the go-to girl and will always go the extra mile to help you.

Pam loves her job especially because no two days are ever the same, with lots of variety of issues to deal with, I get to know everyone in the Company. She is highly valued and accomplished throughout the business due to her pure dedication to helping her co-workers and customers alike.

Her loyalty and commitment to her post is admired, recognised and rewarded, as it should be, at Exchange Utility. We're sure she will continue to impress and innovate as time goes on.

Blaine

Pre Live Manager

Blaine has enjoyed great success at Exchange Utility which has seen him rise through the ranks to become Pre Live Manager. He works with the pre live team to make sure our customers continue to receive 5 star service.

Blaine has enjoyed great success at Exchange Utility which has seen him rise through the ranks to become Pre Live Manager. He works with the pre live team to make sure our customers continue to receive 5 star service and to oversee all our contracts are processed properly. We are very proud of Blaine and how far he has come through his willingness to learn and his fantastic work at the business. You can always count on him to iron out any problem and he is a big part of our customer service success!

Richard

Senior Manager

Richard is a one of our more 'outside the box' managers. His energetic attitude is infectious and ripples throughout his team and all who work with him on the sales floor.

Richard is one of our more 'outside the box' managers. His energetic attitude is infectious and ripples throughout his team, driving them to achieve more for our customers and have a spring in their step whilst doing it.

Richard is a long term and beloved member of staff whose commitment to his team is inspirational.

Richard says: The business is enjoying tremendous success, fuelled by a team of people who are passionate, driven, and progressive. We're proud of what we have achieved in such a short space of time, but we have only just begun.

You can trust Richard and his team to produce results, no matter how complex the task. So if your business is in need of assistance in reviewing your gas, electricity and water contracts, have no doubt that Richard and the team can find the perfect solution for your needs.

Charlotte

Account Manager

Charlotte has been with the business for many years and understands the many roles and regulations within the energy industry. This knowledge makes her the perfect candidate for an account manager role, helping our customers get the best from their energy contracts.

Charlotte has been with the business for many years and understands the many roles and regulations within the energy industry. This knowledge makes her the perfect candidate for an account manager role, helping our customers get the best from their energy contracts.

Working within our renewals team, Charlotte is responsible for making sure our customers do not roll over onto a variable tariff, keeping their business costs down as much as possible. When a contract is coming to the end of its term, Charlotte calls to go through renewal cost options with customers to ensure their electricity or gas rate stays at a low rate based on the available tariffs.

Not all heroes wear capes and Charlotte is a prime example!

Annie

Customer Service Manager

Annie manages a team of customer service agents and account managers who look after our customers throughout the switchover process and beyond.

Annie is a valuable and long standing member of the Exchange Utility team and is an expert when it comes to energy compliance and regulations. She manages a team of customer service agents and account managers who look after our customers throughout the switchover process and beyond.

Annie's team makes sure that all contracts are completed quickly, seamlessly and to a high standard. This department also keep our customers updated and informed on the progress of their contracts, their renewal and are always on hand to share energy consumption advice. It is the dedication of this team that saw us shortlisted for a Made in Bury Business Award for customer service in 2018.

A huge thank you to Annie and all of her team!

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